Patient Satisfaction with U.S. Health Care Facilities Drops Post-Pandemic

Analysis of 1.5 million Yelp reviews found that positive patient sentiment dropped sharply after COVID-19, with disparities emerging along racial and geographic lines — areas with higher Black populations reported more billing complaints, while predominantly white areas cited wait times. The findings highlight how digital review data can surface systemic inequities in healthcare quality. Featured: Neil Sehgal, Sharath Guntuku, Anish Agarwal, Raina Merchant.

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